We understand that we are managing people’s homes and supporting communities.
How we do this can affect residents’ day-to-day lives and we take this responsibility seriously. Our real points of difference are around proactivity, communication, attention to detail and transparency. Addressing simple maintenance issues quickly is of paramount importance as is keeping costs to a sustainable and reasonable level. We place great emphasis on a quick response to maintenance issues and on communication through e-newsletters, meetings and by simply picking up the phone.We manage a broad range of buildings across the UK ranging from small period conversions to large purpose- built blocks of flats comprising of hundreds of units.
Our services include:
• Service charge structuring & building set up
• Financial management and statutory compliance
• Effective management of Health & Safety risk
• Insurance management
• Service charge accounting
• Planned and reactive maintenance
• Employment and management of on-site staff
• Contractor procurement and management
• The management of major work
BUYING YOUR FREEHOLD
We have assisted a number of clients going through collective enfranchisement i.e. the collective purchase by a group of Leaseholders of their building’s freehold. While the outcome is desirable for flat owners as it provides them with ultimate control of their building, many people are not prepared for the amount of bureaucracy and work involved to make it happen. The process is quite involved and complicated and will have financial and practical considerations for those committed to the process but we will take you through it step-by-step and provide advice where necessary. We can recommend legal advisers and independent experts where we do not have the expertise in-house.
TAKING CONTROL OF YOUR BUILDING'S MANAGEMENT
For many flat owners, wrestling with poor managing agents, taking control of their building’s management is an attractive proposition. This has been made possible by the provisions of the Commonhold and Leasehold Reform Act 2002. Importantly, you do not have your landlord's permission, prove any mismanagement or obtain any court order to exercise this right but a Right to Manage (RTM) company does needs to be set up and due process followed. Not all buildings will qualify and there are legal and financial implications that needs to be understood. We can advise you on practical matters related to an RTM application, support you during the process and recommend legal advisers where required.
PLANNING IN EFFECTIVE MANAGEMENT
We advise a broad range of developers on the effective design of common parts and services as well as how to structure a service charge. These areas are often overlooked by the developer when designing a scheme as they focus on simply making the common parts visually appealing to potential buyers. Due regard is sometimes not paid to longer-term management considerations which can then throw up practical problems and unnecessarily running costs. This is thankfully now changing with the advent of build-to-rent and keeping things as simple as possible is usually at the heart of our advice. We can advise on matters such as staffing, mechanical and electrical installations, and strategies for matters such as waste management and pest control.
A living wall can look great but not if it’s dead! We’re used to managing the unusual to ensure that your building stays looking its best over the longer term.
We believe that it’s good to get to know your neighbours. We encourage our residents to meet each other and can even facilitate social events.
We deal with a broad range of specialist contractors with a wide range of expertise. If you need a recommendation please talk to us.
Security can be a problem at some residential buildings. We try to find solutions such as the installation of secure parcel boxes as well as access entry and CCTV improvements.
We keep our residents up-to-date with regular e-newsletters covering what’s happening at their building so they are kept in the loop.